Shipping policy

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic shipping rates

We offer $12.90 for standard or $16.90 for express shipping for orders within Australia.

In-store pickup

You can skip the shipping fees with free local pick up at our South Yarra location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:30am to 4:30pm on Monday to Friday.

Please have your order confirmation email with you when you come.

International shipping

Physical products can not be shipped outside of Australia. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@astonrx.com with your name and order number, and we will look into it for you.